OUNO Safety Policy
At OUNO, safety is our top priority - for our passengers, drivers, and partners alike. We are committed to maintaining the highest standards in the industry, ensuring that every journey is secure, reliable, and fully compliant with all regulatory requirements.
Driver Safety & Compliance
To guarantee the highest level of professionalism and security, we implement strict onboarding and ongoing monitoring for all drivers on the OUNO platform.
Regular Driver Checks
Every driver undergoes comprehensive background checks, including enhanced DBS (Disclosure and Barring Service) verification before being approved on our platform.
License & Insurance Verification
We conduct mandatory license and insurance checks every 12 weeks to ensure compliance with all legal and regulatory requirements.
TFL Compliance
OUNO strictly adheres to all Transport for London (TFL) guidelines, ensuring that all drivers meet the necessary licensing, training, and operational standards.
Driver Care & Shared Information
To enhance overall driver welfare, we share relevant safety and compliance information with other operators where necessary, ensuring a safer industry for all.
Passenger Safety & Security
We take proactive steps to ensure every passenger enjoys a safe and comfortable experience.
Vetted & Professional Chauffeurs
All drivers undergo thorough screening and ongoing training to uphold OUNO’s premium service standards.
Real-Time Tracking & Support
Our app allows passengers to track their journey, and our 24/7 support team is always available to assist with any concerns.
Fixed Pricing & Transparency
No hidden fees or unexpected charges, ensuring peace of mind for all our riders.
Data Protection & Privacy
OUNO is committed to the safe storage and handling of all user and driver data, ensuring full compliance with GDPR and data protection regulations.
Secure Data Handling
All personal and payment information is encrypted and stored securely.
No Unnecessary Data Sharing
We only share information where legally required or necessary for safety and compliance.
Privacy for All Users
Whether booking for yourself, a client, or a third party, OUNO ensures confidentiality and security in every transaction.
Company-Wide Commitment to Safety
Beyond driver and passenger safety, OUNO is dedicated to maintaining a culture of safety and accountability across the company.
Regular Risk Assessments
We continuously review our policies and procedures to enhance safety measures.
Employee & Driver Wellbeing
We take care of our workforce by promoting driver welfare, fair working conditions, and ongoing support.
Proactive Approach
Our team stays ahead of industry changes, ensuring we always meet and exceed the latest safety standards.
At OUNO, safety isn’t just a policy—it’s at the core of everything we do. Whether you’re a passenger, a driver, or a business partner, you can trust that OUNO is fully committed to delivering a secure, professional, and reliable transport experience.